Empathic – Facial Expression Recognition Library

Year: 2015 (core library)
Further applications:

• 2018 – Call center analysis (Studio Moderna)
• 2020 – Panacea Gaming (teaching emotional expression to children)

Technology: Computer vision

Context: EU project and subsequent commercial use

Within the European project Empathic (2015), we developed a core library for facial gesture recognition, which detected facial expressions in real-time and enabled the interpretation of basic emotional states.

We designed the library modularly, which allowed it to be subsequently used in two completely different, yet technologically related applications:

1. Call Centre Analysis – Studio Moderna (2018)

Application of the library for analysing facial expressions in recorded call centre interactions.

Objective: To understand the correlation between employee facial expressions and customer satisfaction, and to support consultant training.

2. Panacea Gaming – EU Project (2020)

Application of the library in a gamified learning tool for teaching children with autism to recognise and express emotions.

Objective: To create an interactive game that encourages children to recognise and express emotions through rapid feedback and encouragement.

Impacts:

• Core library used in two domains (CX analytics, gamified learning).
• Accelerated reuse of AI components in various environments.
• Demonstration of how research solutions can evolve into practical commercial applications.