Information System for Social Work Centres

IS CSD is a comprehensive information solution designed to support decision-making regarding eligibility for social security and social protection entitlements.

Year: from 1996
Clients: Ministry of Labour, Family, Social Affairs and Equal Opportunities and Ministry of Solidarity-based Future

IS CSD is used by professional staff at social work centres and at relevant ministries and other authorities. The system supports the processing of applications, decision-making on entitlements, and payments of approved entitlements to beneficiaries.

The solution exchanges data with over 40 other information systems, is adapted to the organizational specificities of social work centers, and enables flexible procedure execution.

Effects

• Reliable support for CSD professional staff in decision-making on eligibility for social security and social protection entitlements.
• Simplified procedures for claiming entitlements (e-applications, single application, fewer certificates).
• Standardised and transparent decision-making procedures across Slovenia.
• Fewer administrative barriers and faster application processing.
• Higher quality of services and more comprehensive case management.
• Improved data exchange between institutions.
• Reduced data duplication, greater data reliability.